Support
GuideMe support
If something is not working, write to us. We answer in English and Icelandic, as quickly as we can.
Frequently asked questions
How does a stop unlock?
Stops in a hunt are marked with an X on the map. Your phone compares your location with the stop and unlocks it once you are close enough. There is nothing to scan and no code to type in — walking there is enough.
For this to work, the app needs permission to use your location while you play. That location is processed on your phone and is never sent to us.
Nothing happens even though I am standing at the spot
The GPS signal is usually too imprecise. This normally helps:
- Check that location permission is on and that precise location is allowed, rather than approximate.
- Move somewhere with a clear view of the sky. Tall walls, narrow streets, ravines and dense trees all disturb the signal.
- Wait ten to twenty seconds — accuracy often improves after a moment.
- Walk a few steps in a circle around the X.
- Turn off battery saver, which can reduce how often your location is measured.
If the stop still will not open, email anjo@anjo.is and tell us which hunt and which stop it is.
Can I start a hunt over again?
Yes. A hunt can be reset from the hunt overview in the app; the stops you have found and the points for that hunt are cleared, and you can walk it again from the beginning.
If you cannot find the option, contact anjo@anjo.is and include your player ID so we can help.
Do I need to create an account?
No. GuideMe has no user accounts and asks for no email address or password. The app creates an anonymous player ID on your device and uses that to keep track of your progress.
What happens to my location and my photos?
Your location is processed on your phone and never reaches us. Photos and drawings from challenges stay on your device. The only things sent to us are the anonymous player ID, the hunt ID, your score, the number of stops found, and the start and finish timestamps.
The details are in our privacy policy.
What languages does GuideMe support?
Icelandic and English. The hunts themselves are written in both languages.
When is the app coming out?
GuideMe is in development and is coming to the App Store and Google Play. Store links will be added here and to the GuideMe page as soon as it is released.